Plans change, and we try to keep our policy simple and fair. This page explains what happens if you need to cancel or move your booking with Party Craze.
Cancelling a Booking
- More than 24 hours before the event: you may cancel free of charge and the advance is refunded in full.
- Within 24 hours of the event: by this point materials have usually been purchased and the team scheduled, so the advance is not refundable.
- After the team has reached the venue: the booking is treated as delivered and no refund applies.
Rescheduling
Rescheduling is free and is usually the easiest option. Tell us at least 24 hours before the event and we will move your booking to another date, subject to availability. Your advance carries over to the new date.
Cancellation by Us
If we are unable to deliver your booking for any reason, you may choose a full refund of everything you have paid, or a reschedule to a date that suits you.
If Something Is Not Right
Our 100% satisfaction promise (Patna bookings): if the setup does not match what you booked, tell us on the day — ideally while our team is still at the venue — so we can put it right immediately. If we cannot put it right, you get a 100% refund of the amount paid for that setup. If you notice the problem after the team has left, contact us within 24 hours with photographs and the same promise applies.
How Refunds Are Paid
Approved refunds are sent back through the same method you used to pay. Bank and payment providers usually take 5 to 7 working days to credit the amount.
How to Request a Cancellation or Refund
Call or message us on WhatsApp with your booking details — this is the fastest way and lets us confirm straight away. You can also email us.
Contact Us
If you have any questions about this policy, reach us at:
- Phone: +91 92349 11811 / +91 97099 41046
- WhatsApp: +91 92349 11811
- Email: [email protected]
